Altra Operational Excellence
At the core of our success is Altra’s operational excellence initiative, a comprehensive business management approach designed to drive world-class performance. Operational excellence begins with the Voice of the Customer. By understanding what the customer truly values in the goods and services we provide, we are able to focus our improvement efforts on the critical processes that provide value to the customer. As we make significant improvements in the Quality, Delivery and Cost of these processes, we satisfy our customers more thoroughly and consistently. Customer Satisfaction then translates to long-term, profitable growth for the corporation.