Altra's UK Centre of Excellence for Service, Support And Repair

Unexpected breakdowns are costly, stressful and have the potential to halt production. Our team of experienced service engineers can work with you to develop maintenance programs that enhance your operational efficiency.

In addition to typical consumables, we provide customised, predefined, critical spares and repair kits which we recommend are held on site. Retaining critical spares helps minimise lost production, stress and the associated expenses breakdowns cause.

All products returned to the factory for repair are subject to a complete strip and survey process. Worn, damaged and consumable parts are replaced with new while any components retained for re-use are cleaned and re-coated as necessary. For maximum transparency a report containing a complete break-down of required parts accompanies the survey findings and our recommendations.

Dedicated repair technicians, factory inspection facilities, and lineside repairs ensure your assets are serviced to the same standard as the original production to ensure the highest standards are met.

As the original equipment manufacturer with more than 75 years' expertise, uniting the three historic brands of Twiflex, Wichita and Bibby in a world class production facility, you can be confident your assets are in the right hands. We perform refurbishment work to the original production standard and specification, supported by a factory warranty to ensure peace of mind.

Where plant demand and production rates may have changed from the initial scope, our highly qualified engineers can review the original design of your product – whether brake, clutch or coupling - ensuring it meets current standards whilst verifying it is still the most efficient solution for your application. Our specialists can help you resolve asset performance and functionality issues allowing you to achieve maximum operational efficiency.

Critical assets in challenging environments require the most robust refurbishment protocols. Returning your brake, clutch or coupling to the manufacturing location provides access to all the factory capabilities with which it was produced, using genuine parts, to the original specification.

In-house coating, including painting and phosphating, and approved external processes, protect your asset when it is returned to service, even in the harshest corrosive, marine or offshore applications.